Friday, January 11, 2013
Water Heater Woes
Well, the last week our water heater decided to give up and spring a leak, I guess at 12 years old they tend to do that. How did I find this out you ask? It was during one of our freezing nights, the next morning I went out to check on something and noticed this beautiful cascade of icicles from below the water heater area. I little investigative work and I found the water heater to be completely wet on the bottom and the floor underneath soaked. Thank goodness we have a built in water heater bypass valve, so I bypass the water and set out in search of a new one. After scouring the internet I found a good deal at PPL and made the purchase. I did check the local suppliers, but they wanted 150.00 more plus tax.
Enter Bill, our local Mobile RV Repair guy. Had the old heater out and the new one installed in just 2 hours. Inital testing seemed to go well and he was off. After a few hours the heater just seemed not to be working right, so we called Bill and he said he would be back out in the morning to check it out. Long story short, the heater was shipped with a faulty control box (upper right of the below picture). Bill went down to his supplier and picked up a new one $225.00 to replace the faulty one. Now here the great part, he did not charge us to come back out and did not charge us for the new part, just said he would have Atwood send him a new one and he would keep it for his stock. Now is that customer service or what!!! We have used him before and will continue to give him all our business and send other his way also.
One extra plug for Bill. There are several other Mobile RV Repair services, however all of them charge a $75.00 - $100.00 service call plus their hourly rate. Bill only charges you the hourly rate and no service call. So, if your are ever in or travelling through OKC and need some work done, give him a call, he's in the book.
That's it for now, we'll see you next time, as we enjoy having nice hot water again!!!
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